FAQs

Frequently Asked Questions (FAQ)

Welcome to Geode Soul LLC! Below are answers to frequently asked questions about our original artwork, wearable art, shipping, returns, and custom orders.

Where are you located?

Geode Soul LLC is a Michigan-based online art business serving customers throughout the United States.

Mailing Address:

Geode Soul LLC
P.O. Box 90706
Burton, MI 48509-9998
United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Email: contact@geodestrm.com
Phone: (810) 259-3907

Do you ship internationally?

At this time, we ship only within the United States.

How long does it take to process and ship an order?

Processing times vary depending on the product.

Ready-to-ship items: Typically processed within 2 business days.
Made-to-order apparel: Production times vary by product and fulfillment partner.
Commissioned Geode Art & Hand-Designed Hats:

Each piece is individually created with attention to detail. Production times may vary depending on the design, materials, and drying or curing requirements. Estimated delivery is 10–15 business days from the order date, including production and shipping.
Estimated delivery: 10–15 business days from the order date, including processing and shipping. Ready-to-ship handmade items may arrive sooner.

Delivery estimates may vary. Please refer to our Shipping Policy for complete details.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

What is your return and refund policy?

We accept returns on eligible products within 30 days of delivery.

To qualify for a return, items must be:

Unused and in their original condition.
Returned with original packaging, when applicable.
Accompanied by proof of purchase or an order number.

Return Shipping: We provide free return shipping for approved returns using a prepaid return shipping label.

Restocking Fee: A 10% restocking fee, calculated from the product's purchase price, applies to eligible returns and will be deducted from the refund.

Exceptions: No restocking fee will be charged when an item arrives damaged, defective, or incorrect due to an error by Geode Soul LLC or our fulfillment partners.

Refund Processing: Once your return is received, inspected, and approved, your refund will be processed to your original payment method. Processing and posting times may vary depending on your payment provider.

Please review our full Return & Refund Policy for additional information.

Can I cancel my order?

Customers may request an order cancellation within 24 hours of placing their order.

To request cancellation, please contact us at contact@geodestrm.com with your order number.

Orders that have already entered production, shipped, or begun the customization process may not be eligible for cancellation, even within the 24-hour window.

Once an order has been successfully canceled, a refund will be issued to the original payment method.

Are any products non-returnable?

Yes. The following products are considered final sale:

Commissioned artwork created specifically for a customer.
Personalized artwork, including custom-designed or modified hand-painted hats made according to a customer's requests.

These items cannot be returned or refunded except where required by applicable law or when they arrive damaged, defective, or incorrect.

Ready-to-ship hand-painted hats that have not been personalized are eligible for our standard 30-day return policy.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you.

Do you offer exchanges?

No. Geode Soul LLC does not offer direct exchanges.

If you would like a different size, color, or style, you may return an eligible item within 30 days of delivery and place a new order.

Once an order has shipped, it cannot be changed. Please wait until your order arrives, then contact us to begin the return process.

Approved returns may be subject to a 10% restocking fee. This fee is waived if the item arrives damaged, defective, or incorrect due to our error.

Once your return is received and approved, your refund will be processed to your original payment method. You may then purchase your preferred item.

Custom and personalized items are final sale, subject to the exceptions in our Return & Refund Policy.

Please contact contact@geodestrm.com before returning any item.

Do you accept custom commissions?

Yes! Geode Soul LLC accepts select commissions for original artwork and custom hand-painted cowboy hats, including fedoras.

Each commissioned piece is individually designed, and production times vary depending on the project.

Customers may request specific colors, designs, and personalized artistic details.

Please contact us before placing an order to discuss your ideas, availability, pricing, and estimated completion time.

Custom-commissioned and personalized pieces are final sale, subject to the exceptions stated in our Return & Refund Policy.

Are your products original?

Geode Soul LLC specializes in original artwork and artist-designed products.

Our collections include one-of-a-kind handcrafted paintings, resin artwork, customized wearable art, and professionally produced made-to-order products featuring our original designs.

Each handmade piece reflects its own unique creative process, so slight variations may occur.

How can I contact customer support?

We are happy to assist with product questions, orders, shipping, returns, and commission inquiries.