Refund policy
We want you to feel confident shopping with Geode Soul. Because many of our pieces are handcrafted and one-of-a-kind, our return policy varies by product type.
30-Day Return Window
Eligible ready-to-ship items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unused and in their original condition.
- Returned in the original packaging (when applicable).
- Accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded unless they arrive damaged or we made an error:
- All commissioned and personalized artwork
- Clearance items
- Gift cards
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at contact@geodestrm.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the claim is approved, we will provide return instructions at no cost to you.
How to Start a Return
To request a return, email contact@geodestrm.com with your order number and reason for the return.
If approved, we'll send you return instructions and the return shipping address.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
If the return is for any other eligible reason, the customer is responsible for return shipping costs.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method within 7–10 business days.
Return Address
Geode Soul
P.O. Box 90706
Burton, MI 48509-9998
United States
Questions?
Email: contact@geodestrm.com
Phone: (810) 259-3907