Shipping policy
Free U.S. Shipping
Geode Soul LLC offers free standard shipping on all orders within the United States.
We currently do not offer international shipping.
Processing, Production & Delivery Times
Our standard estimated delivery time is 10–15 business days from the order date, including applicable processing, production, and shipping.
Business days are Monday through Friday, excluding federal holidays.
Ready-to-Ship Handmade Artwork
Completed handmade products, including original wall art, resin clocks, hand-painted hats, and other finished artwork, are typically packaged and shipped within 2 business days after an order is placed.
These items may arrive sooner than our standard estimated delivery window.
Custom & Commissioned Artwork
Custom geode wall art, resin artwork, decorative wall hangings, and hand-painted hats are individually created according to each customer's requests.
Production times vary depending on the design, materials, and drying or curing requirements.
Estimated delivery is 10–15 business days from the order date, including production and shipping.
Please contact us before ordering to confirm your project's estimated completion and delivery timeframe.
Made-to-Order Apparel
Third-party fulfillment partners produce our artist-designed, made-to-order apparel after an order is placed.
Production times vary by product and fulfillment partner.
Our standard estimated delivery time is 10–15 business days from the order date, including production and shipping.
Shipping & Transit
Orders are shipped through available shipping carriers and fulfillment partners.
Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Delivery estimates are not guaranteed arrival dates.
If an order requires a longer production or delivery timeframe, we will communicate the applicable estimate to the customer.
Shipping Locations
We currently ship to addresses within the United States only.
International shipping is not available.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates may take additional time to appear in the carrier's system.
Shipping Address Accuracy
Please verify that your shipping address is complete and accurate before submitting your order.
Geode Soul LLC is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information supplied by the customer.
If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.
Business Mailing Address
Geode Soul LLC
P.O. Box 90706
Burton, MI 48509-9998
United States
This is our business mailing address and not a merchandise return address.
For returns, please contact us to receive authorization, instructions, and the appropriate return shipping address.
Contact Information
For questions regarding processing, production, shipping, or delivery, please contact:
Geode Soul LLC
Email: contact@geodestrm.com
Phone: (810) 259-3907
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
For additional information, please review our Return & Refund Policy and Frequently Asked Questions.